What we save

Your account details, your Custom Instructions and Personal Profile, your conversations, the Knowledge Base built from them, any memories you have imported, and any unused question packs.

Account details. Your email address and name, and your profile picture if you sign in with Google.

Your conversations. We save your conversations for you. Web search results found for a question are kept with that conversation and deleted with it. Every question, file, answer and combined answer builds your personal Knowledge Base. The more you use AI Arena, the more relevant your answers become. The one question you can ask on our website without an account is not saved to any account.

Question topics. We index the question topics of all members. Only totals are kept, never linked to a member.

Your country. We note the country you sign up from, to follow each country's email rules.

Usage and billing records. How many questions you have used in the current period, your plan and question pack balance, and the identifiers needed to keep billing in sync.

Error diagnostics. If something breaks, technical details of the failure are sent to our error-monitoring provider so it can be fixed. When you are signed in, the report includes your account id, not your name or email address.

We count visits and clicks on this website in aggregate, without identifying you.

Where your information goes

AI Arena sends your information to third-party AI providers. These providers process what they receive under their own terms. Only submit information you are comfortable with them receiving.

The AI providers are Perplexity, Google (Gemini), Anthropic (Claude), OpenAI (ChatGPT), Z.ai (GLM) and DeepSeek. This list can change.

Saved facts and your Knowledge Base: the facts saved from your conversations, and the Knowledge Base articles written from them, are prepared by Anthropic (Claude) through OpenRouter.

Other processors we use or have used

OpenRouter (AI model access), xAI (AI model provider until September 2026), Alibaba (Qwen, AI model provider until October 2026), TypeSafe (AI model provider), Firecrawl (website reading), Tavily and Brave Search (web search), Supadata, Deepgram and ElevenLabs (transcription), Supabase (database, authentication and file storage), Vercel (hosting and website statistics: page views and button clicks, no cookies, not linked to your IP address), Meta (advertising, under Meta's own terms and privacy policy), Paddle (payments, see Terms), Resend (transactional email), Cloudflare Turnstile (bot protection), Sentry (error monitoring) and Backblaze (backup storage). Each is used to provide its part of the service.

For Cloudflare Turnstile, see Cloudflare's Turnstile Privacy Addendum.

What we do not do

We do not sell or share your personal data. We do not use your conversations to train AI models. There is no advertising inside AI Arena.

How long we keep it

If you cancel a paid plan or your Free plan ends, your conversations, Knowledge Base and other account information remain in your account for 12 months, so everything is waiting when you come back. The 12 months start on the last day you have any plan, Free included. Unused question packs are refunded when your paid plan ends. Billing records are kept as long as tax and accounting rules require.

How to delete it

You can delete individual conversations and entries in your Knowledge Base in the app at any time, and you can export your data.

You can delete your whole account from the settings menu in the app. Deleting your account is immediate and cannot be undone. If you might resubscribe, cancel your paid plan instead. Cancelling keeps your conversations and Knowledge Base for 12 months. The app asks you to type a confirmation phrase first, then cancels any active paid plan immediately and removes your account and the information held under it. Usage and cost records with no personal data in them are kept after deletion. Deleting the account refunds unused question packs.

If you would rather we did it, or you want it done sooner than the 12 months above, email support@get-arena.ai from the address on your account. We will delete your conversations, Knowledge Base and other account information, and confirm to you when it is done.

Depending on where you live you may also have rights to access, correct, or object to processing of your data. To exercise any of these, contact support@get-arena.ai.

If you are in the European Union or the United Kingdom, you can also ask us to correct personal information that is wrong. Email support@get-arena.ai, the same way as a deletion request.

Contact

Privacy questions: support@get-arena.ai.